Submit a Return or Replacement Claim
ان باکسنگ ویڈیو اختیاری ہے۔ آپ ویڈیو کے بغیر بھی کلیم جمع کروا سکتے ہیں۔
Before You Submit
Please have the following ready — incomplete submissions delay resolution:
- ✅ Your Order ID (from your WhatsApp confirmation)
- 📹 Unboxing video (optional) — recorded from the moment you opened the parcel
- 📱 Your registered phone number
- 📝 A brief description of the issue
Our 15-Day Claim Window
Claims must be submitted within 15 days of delivery. After 15 days, we are unable to process returns or replacements. If you are unsure of your delivery date, check your courier tracking SMS.
What Happens After You Submit?
- Our team reviews your claim and video (if provided) within 24 hours (Monday–Saturday).
- If approved, we arrange courier pickup from your address — you pay Rs. 300 for your side.
- Once we receive and inspect the item, your refund or replacement is processed within 15 working days.
Prefer WhatsApp? Use the button below to send your Order ID and unboxing video (if available) directly — it's the fastest way to reach us.
Common Questions About Claims
What do I need to submit a claim?
You need your Order ID, your full name and registered phone number, and a brief description of the problem. An unboxing video is optional. Fill in the form on this page or contact us via WhatsApp at 03003969790.
Is the unboxing video really mandatory?
No. An unboxing video is currently optional for return/replacement claims. You can submit the form without one. If you have a video, please include it to help us review the issue.
How long does the claim review take?
Our team reviews submitted claims within 24 hours on business days (Monday–Saturday). You will receive a response via WhatsApp once your claim is reviewed. If your claim is approved, we will arrange courier pickup from your address.
Who pays the courier for pickup?
For approved claims, you pay Rs. 300 for the courier pickup from your address. We cover the return delivery side (sending your replacement or confirmed return item back). This applies to both return and replacement claims.
How are COD refunds calculated?
COD refund = Order Amount − Rs. 300 (pickup courier) − 4% government tax (2% Income Tax + 2% Sales Tax withheld by the courier — non-refundable).
Example: Order Rs. 10,000 → Rs. 10,000 − 300 − 400 = Rs. 9,300 refunded.
Prepaid orders: Rs. 10,000 − 300 = Rs. 9,700 refunded.
When will I receive my refund?
Refunds are processed within 15 working days after we receive and inspect your returned item. Refunds are issued via the same method used at checkout. For COD orders, refund is via bank transfer or EasyPaisa/JazzCash — please provide your account details when submitting your claim.
Can I claim on a used or opened product?
No. Change-of-mind returns require the item to be unused, in re-sellable condition, with the original box and all accessories intact. If the item shows signs of use, missing parts, or damaged packaging (not from shipping), the claim will be rejected and the item returned to you.
What if my claim is rejected after inspection?
If your claim is rejected after inspection (due to misuse, missing parts, or the item not matching the claim), no refund or replacement is issued. The item will be returned to you and standard courier charges apply. An unboxing video is optional; if provided, please ensure it is clear and unedited.
My order arrived damaged — what do I do?
If possible, record the exterior damage and unboxing, and take photos of the damaged parcel. A video is optional. Contact us immediately via WhatsApp at 03003969790 with your Order ID and a description of the damage. Do not refuse delivery — accept it and contact us.
I received the wrong item — what now?
Contact us via WhatsApp at 03003969790 with your Order ID and a description of the wrong item. If available, include a video showing the product and its label; a video is optional. We will arrange a pickup and send the correct item at no additional courier charge to you for approved wrong-item claims.